Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
%0 Conference Paper
%1 ls_leimeister
%A Li, Mahei Manhai
%A Peters, Christoph
%A Leimeister, Jan Marco
%B INFORMS International Conference on Service Science (ICSS)
%D 2018
%K Modeling Service_Modeling Service_System_Graph Service_System_Modeling Service_Systems Service_Systems_Engineering dempub hypergraph itegpub pub_cpe pub_jml pub_mli
%T A Hypergraph-based Modeling Approach for Service Systems
%U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_721.pdf
%X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
@inproceedings{ls_leimeister,
abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.},
added-at = {2018-10-01T18:07:53.000+0200},
author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco},
biburl = {https://www.bibsonomy.org/bibtex/2505f6d527cc45e96fadfdcabd44b3456/ls_leimeister},
booktitle = {INFORMS International Conference on Service Science (ICSS)},
eventdate = {Phoenix, Arizona, USA},
eventtitle = {INFORMS International Conference on Service Science (ICSS)},
interhash = {41976e38cb95e0d1068eac770202c80d},
intrahash = {505f6d527cc45e96fadfdcabd44b3456},
keywords = {Modeling Service_Modeling Service_System_Graph Service_System_Modeling Service_Systems Service_Systems_Engineering dempub hypergraph itegpub pub_cpe pub_jml pub_mli},
timestamp = {2021-07-22T13:16:59.000+0200},
title = {A Hypergraph-based Modeling Approach for Service Systems
},
url = {http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_721.pdf},
venue = {03.11.2018},
year = 2018
}