%0 Journal Article %1 doi:10.1108/13673271311315196 %A Chua, Alton Y.K %A Banerjee, Snehasish %D 2013 %J Journal of Knowledge Management %K km sharing social-media %N 2 %P 237-249 %R 10.1108/13673271311315196 %T Customer knowledge management via social media: the case of Starbucks %U /brokenurl# https://doi.org/10.1108/13673271311315196 %V 17

@article{doi:10.1108/13673271311315196, added-at = {2018-03-02T21:40:22.000+0100}, author = {Chua, Alton Y.K and Banerjee, Snehasish}, biburl = {https://www.bibsonomy.org/bibtex/265d451950b2cbedf18db192be6c1130a/tpshan2}, doi = {10.1108/13673271311315196}, eprint = {https://doi.org/10.1108/13673271311315196}, interhash = {31c21bae5fdd5677d241e75e9a0b76a1}, intrahash = {65d451950b2cbedf18db192be6c1130a}, journal = {Journal of Knowledge Management}, keywords = {km sharing social-media}, number = 2, pages = {237-249}, timestamp = {2018-03-02T21:40:22.000+0100}, title = {Customer knowledge management via social media: the case of Starbucks}, url = {/brokenurl# https://doi.org/10.1108/13673271311315196 }, volume = 17, year = 2013 }