%0 Conference Paper %1 conf/siguccs/MattauchHP12 %A Mattauch, Thomas J. %A Hatoum, Rami %A Pettit, Hannah W. %B SIGUCCS %D 2012 %E Rhodes, Carol %E Brouilette, Gordana %E Fritsche, Gale D. %E Stewart, Cindy %I ACM %K dblp %P 97-100 %T Building a call center in 2 days: how a world class support center responds to crisis. %U http://dblp.uni-trier.de/db/conf/siguccs/siguccs2012.html#MattauchHP12 %@ 978-1-4503-1494-7

@inproceedings{conf/siguccs/MattauchHP12, added-at = {2018-11-06T00:00:00.000+0100}, author = {Mattauch, Thomas J. and Hatoum, Rami and Pettit, Hannah W.}, biburl = {https://www.bibsonomy.org/bibtex/266caf87543793f51165d8f4b7f9bc211/dblp}, booktitle = {SIGUCCS}, crossref = {conf/siguccs/2012}, editor = {Rhodes, Carol and Brouilette, Gordana and Fritsche, Gale D. and Stewart, Cindy}, ee = {https://doi.org/10.1145/2382456.2382478}, interhash = {b1b43803611038d4a8b324b6ede33f38}, intrahash = {66caf87543793f51165d8f4b7f9bc211}, isbn = {978-1-4503-1494-7}, keywords = {dblp}, pages = {97-100}, publisher = {ACM}, timestamp = {2024-04-09T16:12:24.000+0200}, title = {Building a call center in 2 days: how a world class support center responds to crisis.}, url = {http://dblp.uni-trier.de/db/conf/siguccs/siguccs2012.html#MattauchHP12}, year = 2012 }