%0 Conference Paper %1 conf/bled/KemppainenMF19 %A Kemppainen, Tiina %A Makkonen, Markus %A Frank, Lauri %B Bled eConference %D 2019 %E Pucihar, Andreja %E Borstnar, Mirjana Kljajic %E Bons, Roger W. H. %E Seitz, Juergen %E Cripps, Helen %E Vidmar, Doroteja %I University of Maribor Press / Association for Information Systems %K dblp %P 26 %T Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters? %U http://dblp.uni-trier.de/db/conf/bled/bled2019.html#KemppainenMF19 %@ 978-961-286-280-0

@inproceedings{conf/bled/KemppainenMF19, added-at = {2019-12-17T00:00:00.000+0100}, author = {Kemppainen, Tiina and Makkonen, Markus and Frank, Lauri}, biburl = {https://www.bibsonomy.org/bibtex/2a415efb9224587296953e6141a6039d5/dblp}, booktitle = {Bled eConference}, crossref = {conf/bled/2019}, editor = {Pucihar, Andreja and Borstnar, Mirjana Kljajic and Bons, Roger W. H. and Seitz, Juergen and Cripps, Helen and Vidmar, Doroteja}, ee = {https://aisel.aisnet.org/bled2019/26}, interhash = {273701fa14f0203fb8dac398c6546ba1}, intrahash = {a415efb9224587296953e6141a6039d5}, isbn = {978-961-286-280-0}, keywords = {dblp}, pages = 26, publisher = {University of Maribor Press / Association for Information Systems}, timestamp = {2019-12-18T11:40:29.000+0100}, title = {Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters?}, url = {http://dblp.uni-trier.de/db/conf/bled/bled2019.html#KemppainenMF19}, year = 2019 }