Reconceptualizing Service Systems – Introducing Service System Graphs
M. Li, and C. Peters. International Conference on Information Systems (ICIS), (December 2018)
Abstract
Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
%0 Conference Paper
%1 ls_leimeister
%A Li, Mahei Manhai
%A Peters, Christoph
%B International Conference on Information Systems (ICIS)
%D 2018
%K Service_systems_engineering conceptual_modeling dempub itegpub operational_service_systems pub_cpe pub_mli service_science service_systems service_systems_modeling systems_thinking
%T Reconceptualizing Service Systems – Introducing Service System Graphs
%U http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_720.pdf
%X Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
@inproceedings{ls_leimeister,
abstract = {Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.},
added-at = {2018-10-01T17:57:42.000+0200},
author = {Li, Mahei Manhai and Peters, Christoph},
biburl = {https://www.bibsonomy.org/bibtex/28fde4e4b8b74136c700cfb36ae83f106/ls_leimeister},
booktitle = {International Conference on Information Systems (ICIS)},
eventdate = {13.12.2018-16.12.2018},
eventtitle = {International Conference on Information Systems (ICIS)},
interhash = {53e8bfad32a271fcbde485cab56bb33d},
intrahash = {8fde4e4b8b74136c700cfb36ae83f106},
keywords = {Service_systems_engineering conceptual_modeling dempub itegpub operational_service_systems pub_cpe pub_mli service_science service_systems service_systems_modeling systems_thinking},
month = dec,
timestamp = {2021-07-22T13:22:24.000+0200},
title = {Reconceptualizing Service Systems – Introducing Service System Graphs},
url = {http://pubs.wi-kassel.de/wp-content/uploads/2019/01/JML_720.pdf},
venue = {San Francisco, California, USA},
year = 2018
}