With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically.
Keywords: Service operations, operationalizing
%0 Conference Paper
%1 ls_leimeister
%A Li, Mahei Manhai
%A Peters, Christoph
%A Leimeister, Jan Marco
%B AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS)
%D 2018
%K Modeling Service_Modeling Service_Operations Service_System_Graph Service_System_Modeling Service_System_Operationalization Service_Systems Service_Systems_Engineering hypergraph itegpub pub_cpe pub_jml pub_mli
%T Dynamic Solutions in Service Systems
%X With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically.
Keywords: Service operations, operationalizing
@inproceedings{ls_leimeister,
abstract = {
With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically.
Keywords: Service operations, operationalizing},
added-at = {2018-11-01T14:54:02.000+0100},
author = {Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco},
biburl = {https://www.bibsonomy.org/bibtex/2471486f0641c0c553ce9eb6664d8b10f/ls_leimeister},
booktitle = {AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS)},
eventtitle = {AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS)},
interhash = {67fb2434132d13c88b2f153ce418e8fa},
intrahash = {471486f0641c0c553ce9eb6664d8b10f},
keywords = {Modeling Service_Modeling Service_Operations Service_System_Graph Service_System_Modeling Service_System_Operationalization Service_Systems Service_Systems_Engineering hypergraph itegpub pub_cpe pub_jml pub_mli},
timestamp = {2021-07-15T13:00:52.000+0200},
title = {Dynamic Solutions in Service Systems},
venue = {San Francisco, California, USA},
year = 2018
}