%0 Conference Paper %1 conf/epia/NetoJPCJPJMBA19 %A de Castro Neto, Henrique %A da Silva Julia, Rita Maria %A de Faria Paiva, Elaine Ribeiro %A de Leon Ferreira de Carvalho, André Carlos Ponce %A Junior, Anisio Pereira Santos %A Peres, Diansley Raphael Santos %A Julia, Etienne Silva %A de Melo, Jony Teixeira %A Barcelos, Umberto Maia %A de Assis, Josiane Esteves %B EPIA (2) %D 2019 %E Oliveira, Paulo Moura %E Novais, Paulo %E Reis, Luís Paulo %I Springer %K dblp %P 96-107 %T Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service. %U http://dblp.uni-trier.de/db/conf/epia/epia2019-2.html#NetoJPCJPJMBA19 %V 11805 %@ 978-3-030-30244-3

@inproceedings{conf/epia/NetoJPCJPJMBA19, added-at = {2022-04-09T00:00:00.000+0200}, author = {de Castro Neto, Henrique and da Silva Julia, Rita Maria and de Faria Paiva, Elaine Ribeiro and de Leon Ferreira de Carvalho, André Carlos Ponce and Junior, Anisio Pereira Santos and Peres, Diansley Raphael Santos and Julia, Etienne Silva and de Melo, Jony Teixeira and Barcelos, Umberto Maia and de Assis, Josiane Esteves}, biburl = {https://www.bibsonomy.org/bibtex/296d7fdffba0d89427262cb9ed0313b27/dblp}, booktitle = {EPIA (2)}, crossref = {conf/epia/2019-2}, editor = {Oliveira, Paulo Moura and Novais, Paulo and Reis, Luís Paulo}, ee = {https://doi.org/10.1007/978-3-030-30244-3_9}, interhash = {f57ad484ba9e1b2fd61ae5d3ade27f7e}, intrahash = {96d7fdffba0d89427262cb9ed0313b27}, isbn = {978-3-030-30244-3}, keywords = {dblp}, pages = {96-107}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2024-04-10T05:13:27.000+0200}, title = {Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service.}, url = {http://dblp.uni-trier.de/db/conf/epia/epia2019-2.html#NetoJPCJPJMBA19}, volume = 11805, year = 2019 }