This paper argues that designers of Computer Mediated Communication
Systems (CMCs) need to pay attention to the storage, organization
and retrieval of conversations. It presents an ethnographic study
of�Bob,� an expert consultant to consultants in a large organization,
and examines the ways in which he fashioned what he calls his �external
memory pack� from the thousands of conversations he has had via instant
messaging, email, and other forms of CMC. Particular attention is
paid to the way in which he organizes, searches, and weaves together
conversations to achieve his ends. We conclude by outlining the design
implications of his use.
%0 Conference Paper
%1 Halv04
%A Halverson, C. A.
%B Proceedings of HICSS 2004
%D 2004
%K PIM communication diss study work
%T The Value of Persistence: A Study of the Creation, Ordering and Use
of Conversation Archives by a Knowledge Worker
%X This paper argues that designers of Computer Mediated Communication
Systems (CMCs) need to pay attention to the storage, organization
and retrieval of conversations. It presents an ethnographic study
of�Bob,� an expert consultant to consultants in a large organization,
and examines the ways in which he fashioned what he calls his �external
memory pack� from the thousands of conversations he has had via instant
messaging, email, and other forms of CMC. Particular attention is
paid to the way in which he organizes, searches, and weaves together
conversations to achieve his ends. We conclude by outlining the design
implications of his use.
@inproceedings{Halv04,
abstract = {This paper argues that designers of Computer Mediated Communication
Systems (CMCs) need to pay attention to the storage, organization
and retrieval of conversations. It presents an ethnographic study
of�Bob,� an expert consultant to consultants in a large organization,
and examines the ways in which he fashioned what he calls his �external
memory pack� from the thousands of conversations he has had via instant
messaging, email, and other forms of CMC. Particular attention is
paid to the way in which he organizes, searches, and weaves together
conversations to achieve his ends. We conclude by outlining the design
implications of his use.},
added-at = {2007-11-01T10:10:38.000+0100},
author = {Halverson, C. A.},
biburl = {https://www.bibsonomy.org/bibtex/29db9b34e65120fd15f245b5b41d479cc/carsten},
booktitle = {Proceedings of HICSS 2004},
file = {Halv04.pdf:Halv04.pdf:PDF},
interhash = {4ecb64d9fa44262ba20419131abc3e0b},
intrahash = {9db9b34e65120fd15f245b5b41d479cc},
keywords = {PIM communication diss study work},
owner = {ritterskamp},
timestamp = {2007-11-01T10:16:37.000+0100},
title = {The Value of Persistence: A Study of the Creation, Ordering and Use
of Conversation Archives by a Knowledge Worker},
year = 2004
}