%0 Conference Paper %1 conf/siguccs/DowningJC85 %A Downing, Linda %A Jacobson, Ellen M. %A Chambers, Doug %B SIGUCCS %D 1985 %E Esbin, Jack %I ACM %K dblp %P 9-12 %T The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services. %U http://dblp.uni-trier.de/db/conf/siguccs/siguccs1985.html#DowningJC85 %@ 0-89791-167-9

@inproceedings{conf/siguccs/DowningJC85, added-at = {2017-02-01T00:00:00.000+0100}, author = {Downing, Linda and Jacobson, Ellen M. and Chambers, Doug}, biburl = {https://www.bibsonomy.org/bibtex/2adda80483635367d4b354d4cb5be8be5/dblp}, booktitle = {SIGUCCS}, crossref = {conf/siguccs/1985}, editor = {Esbin, Jack}, ee = {http://doi.acm.org/10.1145/318741.318743}, interhash = {4ed5ac99211a35f795f83869d1825c24}, intrahash = {adda80483635367d4b354d4cb5be8be5}, isbn = {0-89791-167-9}, keywords = {dblp}, pages = {9-12}, publisher = {ACM}, timestamp = {2017-02-02T11:39:20.000+0100}, title = {The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services.}, url = {http://dblp.uni-trier.de/db/conf/siguccs/siguccs1985.html#DowningJC85}, year = 1985 }