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Testing the Generalizability of Ecological Interface Design to Computer Network Monitoring

. University of Toronto, Department of Mechanical and Industrial Engineering, (2003)

Abstract

The purpose of this thesis was to examine the generalizability of Ecological Interface Design (EID) to a new work domain. Computer networks provide a source of complexity unique among domains studied from the perspective of EID: because of the ability of network operators to add and remove devices, and change configurations, the work domain itself is much more fluid than those previously studied. A prototype interface was created to test the validity of Rasmussen’s Abstraction Hierarchy in determining information requirements that would assist users in monitoring a network to detect and diagnose faults. A pilot experiment was conducted to test the interface in an experimental setting; this was followed by a more complete experiment, the results of which – faster detection times, improved rate of detection under higher loads, and improved quality of diagnosis (with greater consistency under higher loads) – indicate that the EID framework is applicable to this new domain.

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