%0 Journal Article %1 Pourshahid.etal-2007 %A Pourshahid, A. %A Chen, P. %A Amyot, D. %A Weiss, M. %A Forster, A. %D 2007 %J 10th Workshop of Requirement Engineering.(WER’07) %K Performance_Measurement %P 80--91 %T Business Process Monitoring and Alignment: An Approach Based on the User Requirements Notation and Business Intelligence Tools %X Monitoring business activities using Business Intel-ligence (BI) tools is a well-established concept. How-ever, online process monitoring is an emerging area which helps organizations not only plan for future im-provements but also change and alter their current ongoing processes before problems happen. In this paper, we explore how monitoring process perfor-mance can help evolve process goals and require-ments. We elaborate an approach that uses the User Requirements Notation (URN) to model the goals and processes of the organization, and to monitor and align processes against their goals. A BI tool exploit-ing an underlying data warehouse provides the Key Performance Indicators (KPI) used to measure the satisfaction of goals and process requirements. Feed-ing this information into the URN modeling tool, we can analyze the consequences of current business ac-tivities on desired business goals, which can be used for process and business activity alignment thereafter. We illustrate the approach with a case study from the healthcare sector: a hospital discharge process.

@article{Pourshahid.etal-2007, abstract = {Monitoring business activities using Business Intel-ligence (BI) tools is a well-established concept. How-ever, online process monitoring is an emerging area which helps organizations not only plan for future im-provements but also change and alter their current ongoing processes before problems happen. In this paper, we explore how monitoring process perfor-mance can help evolve process goals and require-ments. We elaborate an approach that uses the User Requirements Notation (URN) to model the goals and processes of the organization, and to monitor and align processes against their goals. A BI tool exploit-ing an underlying data warehouse provides the Key Performance Indicators (KPI) used to measure the satisfaction of goals and process requirements. Feed-ing this information into the URN modeling tool, we can analyze the consequences of current business ac-tivities on desired business goals, which can be used for process and business activity alignment thereafter. We illustrate the approach with a case study from the healthcare sector: a hospital discharge process.}, added-at = {2008-10-21T12:47:54.000+0200}, author = {Pourshahid, A. and Chen, P. and Amyot, D. and Weiss, M. and Forster, A.}, biburl = {https://www.bibsonomy.org/bibtex/2bd01eb60343b20e0d3b7e3369d715138/david.heise}, comment = {p}, file = {Pourshahid.etal-2007.pdf:Pourshahid.etal-2007.pdf:PDF}, interhash = {1a231c204be469d99556d4513664641a}, intrahash = {bd01eb60343b20e0d3b7e3369d715138}, journal = {10th Workshop of Requirement Engineering.(WER’07)}, keywords = {Performance_Measurement}, pages = {80--91}, pdf = {Pourshahid.etal-2007.pdf}, timestamp = {2008-10-21T13:02:13.000+0200}, title = {{Business Process Monitoring and Alignment: An Approach Based on the User Requirements Notation and Business Intelligence Tools}}, year = 2007 }