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'Helpfulness' in online communities: a measure of message quality

. CHI '09: Proceedings of the 27th international conference on Human factors in computing systems, page 955--964. New York, NY, USA, ACM, (2009)
DOI: http://doi.acm.org/10.1145/1518701.1518848

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CHI: CHI '09, 'Helpfulness' in online communities: ...

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