%0 Conference Paper %1 Loser2004 %A Loser, Kai-Uwe %A Herrmann, Thomas %A Kunau, Gabriele %B Pattern Workshop at CHI 2004. %D 2004 %K Eigene %P 1-3 %T Pattern: Escalating Helpdesk

@inproceedings{Loser2004, added-at = {2007-11-07T15:53:20.000+0100}, author = {Loser, Kai-Uwe and Herrmann, Thomas and Kunau, Gabriele}, biburl = {https://www.bibsonomy.org/bibtex/267d5e01723fa0976b522b63aacefea41/kuloser}, booktitle = {Pattern Workshop at CHI 2004.}, imtm-code = {30401}, imtm-fullref = {Loser, Kai-Uwe; Herrmann, Thomas; Kunau, Gabriele (2004): Pattern: Escalating Helpdesk. In: Pattern Workshop at CHI 2004. S. 1-3.}, imtm-url = {kein File}, interhash = {2e5016a6a70da0a44497965ff2d22bc9}, intrahash = {67d5e01723fa0976b522b63aacefea41}, keywords = {Eigene}, pages = {1-3 }, timestamp = {2007-11-07T15:53:21.000+0100}, title = {Pattern: Escalating Helpdesk}, year = 2004 }