Description

1. From Intuition to Algorithms: A Brief History of Using Analytics to Make Better Decisions. 2. How Analytics Makes Customer Relationships More Valuable: The Netflix, Best Buy, Tesco, and Harrah’s Experience. 3. Co-Creation and Decision Management: How Consumers and Companies Share Data to Create Value. 4. The Disciplines of Decision Leaders: The Math, Mind-Set, and Technology for Managing Decisions. 5. The New Knowledge Workers: Defining the Talent Mix for Success with Analytics. 6. Demystifying Decision Management: A Primer on Various Analytic Tools and Techniques. 7. The Future of Decision Management: Using Differentiated Decisions to Gain Competitive Advantage. Notes. Appendix A: Fair Isaac’s Decision Management Project Methodology. Appendix B: Glossary. Acknowledgments. The Authors. Index.

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