%0 Journal Article %1 ecoresearch %A Neale, Larry %A Murphy, Jamie %A Scharl, Arno %D 2006 %J Journal of Marketing Communications %K web %N 3 %P 165-181 %T Comparing the Diffusion of Online Service Recovery in Small and Large Organizations %V 12

@article{ecoresearch, added-at = {2007-08-04T10:15:22.000+0200}, author = {Neale, Larry and Murphy, Jamie and Scharl, Arno}, biburl = {https://www.bibsonomy.org/bibtex/2f4317f7ddf9d478beeb8cd3a4b4b94f9/ecoresearch}, interhash = {e239d27ef1f29e5e4332d6fec5c79c8d}, intrahash = {f4317f7ddf9d478beeb8cd3a4b4b94f9}, journal = {Journal of Marketing Communications}, keywords = {web}, number = 3, pages = {165-181}, timestamp = {2007-08-04T10:18:46.000+0200}, title = {Comparing the Diffusion of Online Service Recovery in Small and Large Organizations}, volume = 12, year = 2006 }