Аннотация
Purpose: This researcher sought to examine the factors that influence patients'
satisfaction. The patients of a cardiac step down unit of hospital X was the target
population.
Method:This study was conducted in a cardiac- step down unit of hospital X in
Nashville Tennessee. Hospital X is a 615- bed hospital; the patients on the cardiac step
down were randomly selected as the sample from the pool of patient population. This
cardiac step-down unit, with a very high acuity level, could only hold 34 patients at a
given time. Therefore, thirty- four patients were randomly selected over a period of four
weeks. Firstly, subjects were admitted as inpatient over a period of 24 hours, secondly,
subjects were transferred to other facility or those with any mental or cognitive
deficiencies will be excluded from the study, thirdly subject were willing to participate in
study, and lastly, subject were seen by the doctor and deemed fit for discharge home or
awaiting discharge paperwork.
Findings: Patients were more concerned about their safety as they make
decisions on where to choose their health care. Choice of service provider was
associated with higher satisfaction. Recommendations: Attending to patients' immediate
needs is important to improving patient satisfaction. This includes the incoming nurse
doing all to solve the problems or issues generated during the previous shift. Secondly,
reassessment of patients' needs it. Nurses' need to go an extra mile in meeting patient's
expectation is another important issue in improving patient satisfaction.
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