%0 Book %1 GVK488017645 %A Merzenich, Melanie %C Berlin %D 2005 %I Logos %K Ablauforganisation Customer_Relationship_Management Kundenmanagement Marketing Marketing-Informationssystem Prozessmanagement Referenzmodell Workflow-Management-System %T Prozessmanagement im Customer Relationship Management %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+488017645&sourceid=fbw_bibsonomy %@ 3832508945

@book{GVK488017645, added-at = {2009-08-21T12:19:46.000+0200}, address = {Berlin}, author = {Merzenich, {Melanie}}, biburl = {https://www.bibsonomy.org/bibtex/253cff467b8a6fe064af0da05da63798c/fbw_hannover}, interhash = {362de4e84713d327fc051fc6ee4cc277}, intrahash = {53cff467b8a6fe064af0da05da63798c}, isbn = {3832508945}, keywords = {Ablauforganisation Customer_Relationship_Management Kundenmanagement Marketing Marketing-Informationssystem Prozessmanagement Referenzmodell Workflow-Management-System}, pagetotal = {LXXIX, 194}, ppn_gvk = {488017645}, publisher = {Logos}, subtitle = {Gestaltung und Implementierung kundenorientierter Geschäftsprozesse}, timestamp = {2009-08-21T12:20:05.000+0200}, title = {Prozessmanagement im Customer Relationship Management}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+488017645&sourceid=fbw_bibsonomy}, year = 2005 }