Article,

What is organizational knowledge?

, and .
Journal of Management Studies, 38 (7): 973-993 (2001)
DOI: 10.1111/1467-6486.00268

Abstract

Talks about how organizational knowledge is based around a set of guidelines created within the organization that can be applied to a variety of jobs in the organization. Examines a Greek call center to see how knowledge management and these guidelines take place.

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