Аннотация
The task analysis methods discussed in this presentation stem from
Human-Computer Interaction (HCI) and Ethnography (as applied for
the design of Computer Supported Cooperative Work — CSCW), different
disciplines that often are considered conflicting approaches when
applied to the same design problems. Both approaches have their strength
and weakness, and an integration of them does add value to the early
stages of design of cooperation technology. In order to develop an
integrated method for groupware task analysis (GTA) a conceptual
framework is presented that allows a systematic perspective on complex
work phenomena. The framework features a triple focus, considering
(a) people, (b) work, and (c) the situation. Integrating various
task-modeling approaches requires vehicles for making design information
explicit, for which an object oriented formalism will be suggested.
GTA consists of a method and framework that have been developed during
practical design exercises. Examples from some of these cases will
illustrate our approach.
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