%0 Conference Paper %1 conf/siguccs/LackeyC02 %A Lackey, James %A Christy, Lori %B SIGUCCS %D 2002 %E Vogel, Pamela %E Yang, Catherine %E Bauer, Nancy J. %I ACM %K dblp %P 191-194 %T Evaluating client satisfaction: a quantitative approach. %U http://dblp.uni-trier.de/db/conf/siguccs/siguccs2002.html#LackeyC02 %@ 1-58113-564-5

@inproceedings{conf/siguccs/LackeyC02, added-at = {2017-01-31T00:00:00.000+0100}, author = {Lackey, James and Christy, Lori}, biburl = {https://www.bibsonomy.org/bibtex/2a7c778b1bcde2c01fd137c20ffdbd681/dblp}, booktitle = {SIGUCCS}, crossref = {conf/siguccs/2002}, editor = {Vogel, Pamela and Yang, Catherine and Bauer, Nancy J.}, ee = {http://doi.acm.org/10.1145/588646.588690}, interhash = {7655574ad57c1f9f0dccbdb64f7bd0f5}, intrahash = {a7c778b1bcde2c01fd137c20ffdbd681}, isbn = {1-58113-564-5}, keywords = {dblp}, pages = {191-194}, publisher = {ACM}, timestamp = {2017-02-01T11:36:44.000+0100}, title = {Evaluating client satisfaction: a quantitative approach.}, url = {http://dblp.uni-trier.de/db/conf/siguccs/siguccs2002.html#LackeyC02}, year = 2002 }