%0 Journal Article %1 Iler2007 %A Iler, Huiping %D 2007 %J The Translation Journal %K Empresas,Traducci{\'{o}}n %N 1 %T Translation Company Owners — Does Your Business Own You? %U http://accurapid.com/journal/39business.htm %V 11 %X Many of North America's leading businesses show us how they can meet their customers' needs regardless of who is on duty. Have you ever visited a Home Depot during a busy spring season? Does it matter if the founder of Home Depot is not there to serve you? Home Depot has developed a system that works smoothly, so that as a customer you receive consistently good service, regardless of who is working. This system doesn't rely on highly skilled extraordinary people that are in short supply in the market place. Instead, it leverages productivity and good work out of ordinary folks that are in ample supply. It is also what Michael Gerber calls 'the turn-key revolution.' You must build a system that works; which is your business. Then you need to give the key to your people, enabling them to use the system, and to improve it based upon their own experiences and allow them to give you feedback %Z Language: eng

@article{Iler2007, abstract = {Many of North America's leading businesses show us how they can meet their customers' needs regardless of who is on duty. Have you ever visited a Home Depot during a busy spring season? Does it matter if the founder of Home Depot is not there to serve you? Home Depot has developed a system that works smoothly, so that as a customer you receive consistently good service, regardless of who is working. This system doesn't rely on highly skilled extraordinary people that are in short supply in the market place. Instead, it leverages productivity and good work out of ordinary folks that are in ample supply. It is also what Michael Gerber calls 'the turn-key revolution.' You must build a system that works; which is your business. Then you need to give the key to your people, enabling them to use the system, and to improve it based upon their own experiences and allow them to give you feedback}, added-at = {2015-12-01T11:35:13.000+0100}, annote = {Language: eng}, author = {Iler, Huiping}, biburl = {https://www.bibsonomy.org/bibtex/29ae059ab220f3d92dbae6a38c36690e1/sofiagruiz92}, interhash = {9607a0c50a237e0bef7a3069ea6e55c3}, intrahash = {9ae059ab220f3d92dbae6a38c36690e1}, journal = {The Translation Journal}, keywords = {Empresas,Traducci{\'{o}}n}, number = 1, timestamp = {2015-12-01T11:35:13.000+0100}, title = {{Translation Company Owners — Does Your Business Own You?}}, url = {http://accurapid.com/journal/39business.htm}, volume = 11, year = 2007 }