Book,
Business Process Change: A Business Process Management Guide for Managers and Process Professionals
Morgan Kaufmann, Amsterdam, 3 edition, (2014)
Abstract
This book provides a balanced view of the field of business process change. It offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.
