Abstract
Despite much disagreement regarding how probabilistic information
is best communicated, virtually no research has been done to determine
what communication modes people prefer or what factors affect their
communication preferences. To address these issues, we did a survey
of 442 graduate and undergraduate students in several specialties
and universities. Some group differences emerged, but overall, 34%
expressed preference for both conveying and receiving information
about uncertainty in numerical rather than verbal form, 30% expressed
the opposite preferences, and 35% indicated that they preferred to
receive such information numerically but to convey it verbally. Generally,
respondents who endorsed the use of verbal information said that
it is easier to use, as well as more natural and personal. Those
preferring numerical information said that it is more precise. Virtually
all respondents, however, evidenced a willingness to use the opposite
of their initially preferred mode if the situation should warrant
it. The willingness to switch from one mode to another was said to
depend on the level of precision implied by the data and the importance
of the issue, as was suggested by Budescu and Wallsten (1987). These
results may be helpful in structuring risk communication strategies.
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