%0 Book %1 GVK11745091X %A Cottle, David W. %C New York %D 1990 %I Wiley %K Consumer_satisfaction Customer_services Marketing Professions Quality_control %T Client-centered service %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+11745091X&sourceid=fbw_bibsonomy %@ 0471509698

@book{GVK11745091X, added-at = {2009-08-21T09:59:23.000+0200}, address = {New York}, author = {Cottle, {David W.}}, biburl = {https://www.bibsonomy.org/bibtex/224c878734ef7db634db29a5cbeeaf2e1/fbw_hannover}, interhash = {ac6010f3dfeb86b6a870cabb777fef4d}, intrahash = {24c878734ef7db634db29a5cbeeaf2e1}, isbn = {0471509698}, keywords = {Consumer_satisfaction Customer_services Marketing Professions Quality_control}, pagetotal = {xiv, 290}, ppn_gvk = {11745091X}, publisher = {Wiley}, subtitle = {how to keep them coming back for more}, timestamp = {2009-08-21T10:00:00.000+0200}, title = {Client-centered service}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+11745091X&sourceid=fbw_bibsonomy}, year = 1990 }