%0 Book %1 GVK347019749 %C Armonk, NY u.a. %D 2002 %E Rust, Roland T. %E Kannan, P. K. %I M.E. Sharpe %K Aufsatzsammlung Customer_services Electronic_Commerce Electronic_commerce Marketing %T E-Service %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+347019749&sourceid=fbw_bibsonomy %@ 0765608065

@book{GVK347019749, added-at = {2009-08-21T12:11:31.000+0200}, address = {Armonk, NY [u.a.]}, biburl = {https://www.bibsonomy.org/bibtex/2183441e7d8b1affdbf84e41d4edcc8ad/fbw_hannover}, editor = {Rust, {Roland T.} and Kannan, {P. K.}}, interhash = {b0ecbc087ec73f83df1f838cedbad28c}, intrahash = {183441e7d8b1affdbf84e41d4edcc8ad}, isbn = {0765608065}, keywords = {Aufsatzsammlung Customer_services Electronic_Commerce Electronic_commerce Marketing}, pagetotal = {XII, 336}, ppn_gvk = {347019749}, publisher = {M.E. Sharpe}, subtitle = {new directions in theory and practice}, timestamp = {2009-08-21T12:12:08.000+0200}, title = {E-Service}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+347019749&sourceid=fbw_bibsonomy}, year = 2002 }