Abstract
In application areas like
personal information agents and intelligent tutoring systems, user
models typically maintain sophisticated representations of personal
interest profiles and knowledge / skill levels. These representations
can be utilized for effective information retrieval and filtering
as well as for personalized information presentation. Information
delivery services within organizational memories mainly address the same
goals, but prevalently derive information needs from the concrete
business task at hand (e.g., see 2 ). To this end, business process
models are extended by task and role specific information needs.
Usually, it is not taken into account which employee actually deals
with a given task. Apparently, intelligent information services in
a business environment should combine both, the personal and the
business process perspective. In this paper, we present the FRODO
architecture for business process oriented Knowledge Management which
amalgamates models of tasks, roles and users into a specific context for
information supply. Thus, a better integration of individual and
organizational concerns in the Organizational Memory (OM) can be achieved.
Users
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