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%0 Journal Article
%1 hennigthurau2010impact
%A Hennig-Thurau, Thorsten
%A Malthouse, Ed
%A Friege, Christian
%A Gensler, Sonja
%A Lobschat, Lara
%A Rangaswamy, Arvind
%A Skiera, Bernd
%D 2010
%J Journal of Service Research
%K modell om09 smm
%N 3
%P 311-330
%T The Impact of New Media on Customer Relationships: From Bowling to Pinball"
%U http://www.marketing.uni-frankfurt.de/fileadmin/Publikationen/Hennig-Thurau-et-al-2010-JSR-New-Media-Customer-Relationship.pdf
%V 13
@article{hennigthurau2010impact,
added-at = {2012-09-05T14:05:10.000+0200},
author = {Hennig-Thurau, Thorsten and Malthouse, Ed and Friege, Christian and Gensler, Sonja and Lobschat, Lara and Rangaswamy, Arvind and Skiera, Bernd},
biburl = {https://www.bibsonomy.org/bibtex/201e0c28d4a00777667e874d39728fd10/griesbau},
interhash = {ccb8a224048974cd89e38adfd1528cbd},
intrahash = {01e0c28d4a00777667e874d39728fd10},
journal = {Journal of Service Research},
keywords = {modell om09 smm},
number = 3,
pages = {311-330},
timestamp = {2012-09-05T14:05:10.000+0200},
title = {The Impact of New Media on Customer Relationships: From Bowling to Pinball"},
url = {http://www.marketing.uni-frankfurt.de/fileadmin/Publikationen/Hennig-Thurau-et-al-2010-JSR-New-Media-Customer-Relationship.pdf},
volume = 13,
year = 2010
}