%0 Journal Article %1 Aiello0001 %A Aiello, Taryn %D 2009 %E Stauss, Bernd %E Brown, Stephen W. %E Edvardsson, Bo %E Johnston, Robert %J Quis 11 Proceedings %K Case_Study Health HealthCare HealthCare_Organization HealthCare_Service HealthCare_Service_Initiative Hospital_Staff Hospital_Staff_Support Hospitality Non-Profit_HealthCare_Organization Patient Patient_Advocacy Patient_Advocacy_Integration Patient_Advocacy_Program Patient_Comfort Patient_Experience Patient_Satisfaction Patients_Autonomy Southeastern_United_States Survey Volunteerism %P 1-9 %T PATIENT ADVOCACY: ENHANCING HOSPITALITY IN HEALTHCARE THROUGH VOLUNTEERISM %X The purpose of this case study is to investigate the integration of a patient advocacy program into current healthcare service initiatives as a means to enhance patient comfort and satisfaction. More specifically, it will identify the strategy behind the implementation of a patient advocacy program for a non-profit healthcare organization in the southeastern United States. In an effort to become more patient centric within the healthcare environment, patient advocates are used to safeguard patients’ autonomy while acting as a liaison between patients and staff. The observations suggest that this phenomenon of volunteerism plays an important role in both the patient experience and the support given to hospital staff to meet their goals.

@article{Aiello0001, abstract = {The purpose of this case study is to investigate the integration of a patient advocacy program into current healthcare service initiatives as a means to enhance patient comfort and satisfaction. More specifically, it will identify the strategy behind the implementation of a patient advocacy program for a non-profit healthcare organization in the southeastern United States. In an effort to become more patient centric within the healthcare environment, patient advocates are used to safeguard patients’ autonomy while acting as a liaison between patients and staff. The observations suggest that this phenomenon of volunteerism plays an important role in both the patient experience and the support given to hospital staff to meet their goals.}, added-at = {2009-08-21T14:48:07.000+0200}, author = {Aiello, Taryn}, biburl = {https://www.bibsonomy.org/bibtex/2dc03683ad319e6fb553a59e10ccebcb3/altmann}, editor = {Stauss, Bernd and Brown, Stephen W. and Edvardsson, Bo and Johnston, Robert}, interhash = {d06f3c87e04b060c932cdde71fb4413b}, intrahash = {dc03683ad319e6fb553a59e10ccebcb3}, journal = {Quis 11 Proceedings}, keywords = {Case_Study Health HealthCare HealthCare_Organization HealthCare_Service HealthCare_Service_Initiative Hospital_Staff Hospital_Staff_Support Hospitality Non-Profit_HealthCare_Organization Patient Patient_Advocacy Patient_Advocacy_Integration Patient_Advocacy_Program Patient_Comfort Patient_Experience Patient_Satisfaction Patients_Autonomy Southeastern_United_States Survey Volunteerism}, pages = {1-9}, timestamp = {2009-08-21T14:48:07.000+0200}, title = {PATIENT ADVOCACY: ENHANCING HOSPITALITY IN HEALTHCARE THROUGH VOLUNTEERISM}, year = 2009 }