PhD thesis,

An examination of the current practices and needs for training and development of maintenance supervisors in four private universities

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Columbia University Teachers College, PhD Thesis, (1988)

Abstract

This project examined (1) whether and how, in the present climate of reduced financial resources, plant maintenance supervisory training has been implemented as a management strategy to cut costs in colleges and universities; and (2) whether maintenance supervisory training might be implemented as a cost cutting management tool by applying some components of traditional management theory used to administer public and private sector organizations; particularly applicable were Koontz, O'Donnell, and Weihrich's (1982) five areas of management, planning, organizing, staffing, directing, and controlling. The current practices in training maintenance supervisory managers were examined in four private universities located in southern Connecticut: Yale University, Fairfield University, University of Bridgeport, and Sacred Heart University to identify the present and future training needs of maintenance supervisors at these institutions. Using a standardized, open-ended interview format, the perspectives of both maintenance supervisors and their superiors in upper level management were taken over a 12-month period to obtain both groups' perceptions about the issue of training. The perspectives of these two groups were then synthesized. It was concluded that in all four schools examined, a gap existed between maintenance supervision and higher university management that had not been filled by maintenance supervisory training programs. An entire set of strategic planning procedures for cost cutting in the area of college and university plant maintenance was found to have been omitted: higher management had ample capacity to plan but lacked the hands-on knowledge of maintenance to optimally apply this knowledge cost effectively. Working very closely with their subordinates, maintenance supervisors had very detailed knowledge of day-to-day maintenance issues, but did not have the power to perform management decision making. It was concluded that higher management in the institutions examined needed to implement systems for the provision of information to supervisors concerning more efficient performance of their job function. It was predicted that the only way that this can be accomplished is by implementing maintenance supervisory training programs as a cost effective management strategy.

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