%0 Book %1 GVK332642410 %B E-Serie %C Berlin %D 2001 %E Köhler-Frost, Wilfried %E Credé, Sabine %I KS-Energy-Verl. %K Beziehungsmanagement Electronic_Commerce Kundenmanagement %T Customer Relationship Management %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+332642410&sourceid=fbw_bibsonomy %@ 3000079645

@book{GVK332642410, added-at = {2009-08-21T11:34:36.000+0200}, address = {Berlin}, biburl = {https://www.bibsonomy.org/bibtex/252b4ecf1d3b4d3cc6a2a9eed389056c7/fbw_hannover}, editor = {Köhler-Frost, {Wilfried} and Credé, {Sabine}}, interhash = {e10893a373dc89a4ab6121d1a1f9fb70}, intrahash = {52b4ecf1d3b4d3cc6a2a9eed389056c7}, isbn = {3000079645}, keywords = {Beziehungsmanagement Electronic_Commerce Kundenmanagement}, pagetotal = {144}, ppn_gvk = {332642410}, publisher = {KS-Energy-Verl.}, series = {E-Serie}, subtitle = {kosmetische Kundenbetreuung oder echtes Beziehungsmanagement?}, timestamp = {2009-08-21T11:35:01.000+0200}, title = {Customer Relationship Management}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+332642410&sourceid=fbw_bibsonomy}, year = 2001 }