PhD thesis,

Quality of Human-Computer Interaction: Self-Explanatory User Interfaces by Model-Driven Engineering

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University of Grenoble, PhD Thesis, (July 2013)

Abstract

In Human-Computer Interaction, quality is an utopia. Despite all the design efforts, there are always uses and situations for which the user interface is not perfect. This thesis investigates self-explanatory user interfaces for improving the quality perceived by end users. The approach follows the principles of model-driven engineering. It consists in keeping the design models at runtime so that to dynamically enrich the user interface with a set of possible questions and answers. The questions are related to usage (for instance, "What’s the purpose of this button?", "Why is this action not possible"?) as well as to design rationale (for instance, "Why are the items not alphabetically ordered?"). This thesis proposes a software infrastructure UsiExplain based on the UsiXML metamodels. An evaluation conducted on a case study related to a car shopping website confirms that the approach is relevant especially for usage questions. Design rationale will be further explored in the future.

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