Article,
Business alignment: using process mining as a tool for Delta analysis and conformance testing
Requirements Engineering, 10 (3): 198--211 (August 2005)
Abstract
Abstract Increasingly, business processes are being controlled and/or monitored by information systems. As a result, many businessprocesses leave their “footprints” in transactional information systems, i.e., business events are recorded in so-called eventlogs. Process mining aims at improving this by providing techniques and tools for discovering process, control, data, organizational,and social structures from event logs, i.e., the basic idea of process mining is to diagnose business processes by miningevent logs for knowledge. In this paper we focus on the potential use of process mining for measuring business alignment, i.e., comparing the real behavior of an information system or its users with the intended or expected behavior. We identifytwo ways to create and/or maintain the fit between business processes and supporting information systems: Delta analysis and conformance testing. Delta analysis compares the discovered model (i.e., an abstraction derived from the actual process) with some predefinedprocesses model (e.g., the workflow model or reference model used to configure the system). Conformance testing attempts toquantify the “fit” between the event log and some predefined processes model. In this paper, we show that Delta analysis andconformance testing can be used to analyze business alignment as long as the actual events are logged and users have somecontrol over the process.
