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Attaining superior complaint resolution., , , и . Commun. ACM, 52 (10): 122-126 (2009)Experiences with conducting project postmortems: reports versus stories., , и . Softw. Process. Improv. Pract., 10 (2): 203-215 (2005)"Need to Know" - Organizational Knowledge and Management Perspective., и . Inf. Knowl. Syst. Manag., 4 (1): 1-14 (2004)Public AI canvas for AI-enabled public value: A design science approach., , , и . Gov. Inf. Q., 39 (4): 101722 (2022)Cutting corners: CKOs and knowledge management., и . Business Proc. Manag. Journal, 12 (2): 129-134 (2006)Data Analytics and Human Trafficking., , , и . DESRIST, том 8463 из Lecture Notes in Computer Science, стр. 69-84. Springer, (2014)Implementing Section 404 of the Sarbanes Oxley Act: Recommendations for Information Systems Organizations., и . Commun. Assoc. Inf. Syst., (2006)Chatbot-mediated public service delivery A public service value-based framework., , , и . First Monday, (2020)What Can the Public Sector Teach Us About Deploying Artificial Intelligence Technologies?, , и . IEEE Softw., 39 (6): 58-63 (2022)Deploying information technologies for organizational innovation: Lessons from case studies., , , и . Int. J. Inf. Manag., 31 (2): 183-188 (2011)