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A service delivery platform for server management services., , , , , , , , , и 8 other автор(ы). IBM J. Res. Dev., 53 (6): 2 (2009)Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems., , , , , и . ICWS, стр. 237-245. IEEE Computer Society, (2005)Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM., , , , , , , и . ISADS, стр. 157-164. IEEE Computer Society, (2003)Polygraph: System for Dynamic Reduction of False Alerts in Large-Scale IT Service Delivery Environments., , , , , и . USENIX ATC, USENIX Association, (2011)Towards an optimized model of incident ticket correlation., , , , , и . Integrated Network Management, стр. 569-576. IEEE, (2009)Low traffic overlay networks with large routing tables., , , , , , и . SIGMETRICS, стр. 14-25. ACM, (2005)A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts., , , и . EC-Web, том 2455 из Lecture Notes in Computer Science, стр. 363-376. Springer, (2002)Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management Framework., , , , и . CCCT (2), стр. 329-336. The International Institute of Informatics and Systemics (IIIS), (2004)Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud., , , , и . IEEE SCC, стр. 57-64. IEEE Computer Society, (2009)PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics., , , , , и . IEEE SCC, стр. 33-40. IEEE Computer Society, (2005)