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Evaluation of a statewide collaborative chat-based reference service: Approaches and directions.

, и . ASIST, том 41 из Proc. Assoc. Inf. Sci. Technol., стр. 102-109. Wiley, (2004)

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Developing national library network statistics and performance measures: issues, findings, and recommendations., , , и . IRMA Conference, стр. 1154-1157. IDEA Group Publishing, (2000)Academic librarians' jobtype and contact with information sources.. JASIS, 29 (6): 311-312 (1978)The Role of Content Analysis in Evaluating Metadata for the U.S. Government Information Locator Service (GILS) ., , и . MD, IEEE Computer Society, (1997)Citizen-centered e-government services: benefits, costs, and research needs., , и . DG.O, том 289 из ACM International Conference Proceeding Series, стр. 137-142. Digital Government Research Center, (2008)The role of situational factors in managing U.S. federal recordkeeping., , и . Gov. Inf. Q., 19 (3): 289-305 (2002)Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures, , , и . Information Institute of Syracuse; School of Information Studies, Syracuse, New York; Tallahassee, Florida, (2002)Public Libraries and Internet Public Access Models: Describing Possible Approaches., и . Public Libr. Q., 21 (3): 11-37 (2002)User-Based Data Collection Techniques and Strategies for Evaluating Networked Information Services.. Libr. Trends, (1994)Assessing Metadata Quality: Findings and Methodological Considerations from an Evaluation of the U.S. Government Information Locator Service (GILS)., , и . ADL, стр. 246-255. IEEE Computer Society, (1998)Assessing quality in digital reference services, , , , и . стр. 323--329. ASIST, (2001)