This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
C. Ghidini, и L. Serafini. Modelling and Using Context -- Proceedings of the 2nd International and Interdisciplinary Conference, Context'99, том 1688 из Lecture Notes in Artificial Intelligence, стр. 159--172. Springer Verlag - Heidelberg, (1999)