Paper by Richard W. Boss, updated in December 2008, which goes into detail about the ins and outs of open source software and includes some case studies.
"The end product will be a design document to inform open source library system development efforts, to guide future library system implementations, and to influence current Integrated Library System vendor products."
There’s a “growing disconnect in what we’re being provided from commercial companies ... and what libraries are starting to realize they need,” he said, but libraries aren’t blameless either: He believes they need to communicate more effectively the features and functionality they require. And just because it’s open source doesn’t mean it’s better. Soon enough, Gibbons suggested, open source innovations might spur competition and eventually result in more and better choices in the consumer market.