Research suggests customers are more satisfied when a member of staff takes constructive action to resolve an issue rather than simply providing an empathetic response. To read the full article, log in using your NHS OpenAthens details.
Publication of report on closure of Bootham Park Hospital and eventual transfer to TEWV. Please contact the library to receive a copy of this article - http://bit.ly/1Xyazai
Acute wards for adults of working age and psychiatric intensive care units (PICUs) at West London Mental Health NHS Trust have made good progress in some key areas. The trust had undertaken considerable work to better manage patient flow. This had resolved the issue of patients receiving care on one ward while sleeping on another ward.