Business narrative is a set of techniques based on the collection and interpretation of stories collected from a workplace. This technique is most effective when applied to seemingly intractable problems such as culture change, trust, innovation, leadersh
Y. Yu, H. Fard, J. Mylopoulos, and P. Andritsos. International Conference on Software Maintenance (ICSM 2005), page 59--68. Budapest, Hungary, The IEEE Computer Society, (September 2005)