This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
J. Lee, K. Lee, и W. Kim. Proceedings of the 2001 IEEE International Conference on Data
Mining, 29 November - 2 December 2001, San Jose, California,
USA, стр. 345-352. IEEE Computer Society, (2001)