Business narrative is a set of techniques based on the collection and interpretation of stories collected from a workplace. This technique is most effective when applied to seemingly intractable problems such as culture change, trust, innovation, leadersh
A. Kerne, W. Hamilton, und Z. Toups. Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work, Seite 509--518. New York, NY, USA, ACM, (2012)