when you interact with a service online or by phone there may be software in action that mediates how you experience the service: by sorting you. Live in a high income postcode? Get routed to a sales person more quickly than if your IP address makes you look as if you come from a less promising area. On record as an awkward customer or "time-waster"? Then wait in the queue.
take a look at some of the most compelling new sites that have launched in just the few short months since President Obama took office: * Data.gov, providing open access to feeds of valuable facts and figures generated by the executive branch. * USAspending.gov, allowing any of us to drill down into the details of spending from various federal agencies. * Recovery.gov, perhaps one of the best-known of the new sites, offering up details of how resources from the Recovery Act are being allocated. * And of course, there's WhiteHouse.gov. You know about that one. What's remarkable about these sites is not merely that they exist