Die Modellierung kollaborativer Prozesse erfordert die gegenseitige Ab-stimmung mehrerer Parteien sowie ihrer Modelle. Dabei sind nicht nur Prozesse, sondern auch die ausgetauschten Geschäftsdokumente von Bedeutung.
Social software techniques and technologies are commonplace on the public Internet. They will also become crucial in supporting and strengthening collaboration and non-routine work in businesses.
Since his appointment as head of KM solutions at the BBC, he has jumpstarted collaboration and knowledge sharing among employees on a budget that would make most software vendors squirm.