%0 Conference Paper %1 conf/bled/OngC14 %A Ong, Chin Eang %A Chan, Caroline %B Bled eConference %D 2014 %K dblp %P 22 %T How Complaint Handling Procedures Influence Consumer Decisions to Shop Online? %U http://dblp.uni-trier.de/db/conf/bled/bled2014.html#OngC14

@inproceedings{conf/bled/OngC14, added-at = {2016-11-24T00:00:00.000+0100}, author = {Ong, Chin Eang and Chan, Caroline}, biburl = {https://www.bibsonomy.org/bibtex/2725065ee7ad241d71916aacb6869e29d/dblp}, booktitle = {Bled eConference}, crossref = {conf/bled/2014}, ee = {http://aisel.aisnet.org/bled2014/22}, interhash = {0b48f8bcaa715c53d1b019caff7c47f0}, intrahash = {725065ee7ad241d71916aacb6869e29d}, keywords = {dblp}, pages = 22, timestamp = {2016-11-25T11:34:32.000+0100}, title = {How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?}, url = {http://dblp.uni-trier.de/db/conf/bled/bled2014.html#OngC14}, year = 2014 }