%0 Conference Paper %1 Kaske2003 %A Kaske, Neal %A Arnold, Julie %D 2003 %I Virtual Reference Desk %K Referencia Servicios_digitales %T Lessons Learned by Chat Service Providers Regarding the Quality and Type of Service Provided %U http://www.webjunction.org/ %V 5 %Z CY - San Antonio,Place of Meeting: San Antonio,Proceedings Title: Annual Digital Reference Conference (5. 2003. San Antonio)

@inproceedings{Kaske2003, added-at = {2015-05-04T22:06:34.000+0200}, annote = {CY - San Antonio,Place of Meeting: San Antonio,Proceedings Title: Annual Digital Reference Conference (5. 2003. San Antonio)}, author = {Kaske, Neal and Arnold, Julie}, biburl = {https://www.bibsonomy.org/bibtex/2d3331537cb51f839aa0882c5f27cfedf/merlo}, interhash = {07cae83dd8280076de57d3e7a2a95792}, intrahash = {d3331537cb51f839aa0882c5f27cfedf}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, publisher = {Virtual Reference Desk}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Lessons Learned by Chat Service Providers Regarding the Quality and Type of Service Provided}}, url = {http://www.webjunction.org/}, volume = 5, year = 2003 }