%0 Book %1 UBHD2099249 %A Scupin, Yvonne %C Wiesbaden %D 2006 %I Deutscher Universitäts-Verlag/GWV Fachverlage GmbH, Wiesbaden %K call center %T Call-Center-Management und Mitarbeiterzufriedenheit %@ 9783835090309

@book{UBHD2099249, added-at = {2011-07-20T15:43:47.000+0200}, address = {Wiesbaden}, author = {Scupin, Yvonne}, biburl = {https://www.bibsonomy.org/bibtex/227d7a13de13466fe32075c97faa2f972/tintalinta}, description = {OPAC-UNIBI}, interhash = {1a28b8aa453116e6d422de3c50d02567}, intrahash = {27d7a13de13466fe32075c97faa2f972}, isbn = {9783835090309}, keywords = {call center}, publisher = {Deutscher Universitäts-Verlag/GWV Fachverlage GmbH, Wiesbaden}, timestamp = {2011-07-20T15:43:47.000+0200}, title = {Call-Center-Management und Mitarbeiterzufriedenheit}, year = 2006 }