Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service.
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%0 Conference Paper
%1 conf/webist/StichES15
%A Stich, Volker
%A Emonts-Holley, Roman
%A Senderek, Roman
%B WEBIST
%D 2015
%E Monfort, Valérie
%E Krempels, Karl-Heinz
%E Majchrzak, Tim A.
%E Turk, Ziga
%I SciTePress
%K dblp
%P 335-344
%T Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service.
%U http://dblp.uni-trier.de/db/conf/webist/webist2015.html#StichES15
%@ 978-989-758-106-9
@inproceedings{conf/webist/StichES15,
added-at = {2015-08-03T00:00:00.000+0200},
author = {Stich, Volker and Emonts-Holley, Roman and Senderek, Roman},
biburl = {https://www.bibsonomy.org/bibtex/2332302122f760f68ffb7e49d3e7a707c/dblp},
booktitle = {WEBIST},
crossref = {conf/webist/2015},
editor = {Monfort, Valérie and Krempels, Karl-Heinz and Majchrzak, Tim A. and Turk, Ziga},
ee = {http://dx.doi.org/10.5220/0005413003350344},
interhash = {3e06937cba5b1a0883fef95291ab4256},
intrahash = {332302122f760f68ffb7e49d3e7a707c},
isbn = {978-989-758-106-9},
keywords = {dblp},
pages = {335-344},
publisher = {SciTePress},
timestamp = {2015-08-04T11:45:51.000+0200},
title = {Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service.},
url = {http://dblp.uni-trier.de/db/conf/webist/webist2015.html#StichES15},
year = 2015
}
