%0 Journal Article %1 Jiang201114751 %A A.-J.b, Jiang J.-C.a Sun P.a Shie %D 2011 %J Expert Systems with Applications %K Cognitive Conceptual Contradiction Design Human Innovation; Problem Service Systems TRIZ, analysis, engineering; frameworks; gap; identification; matrix; solution; systems; %N 12 %P 14751-14759 %R 10.1016/j.eswa.2011.05.005 %T Six cognitive gaps by using TRIZ and tools for service system design %U http://www.scopus.com/inward/record.url?eid=2-s2.0-80052031809&partnerID=40&md5=94391c1a61e13b562f865dc8a6d18101 %V 38 %X The purpose of this paper is to develop a conceptual framework of service system design. When reviewing the past literatures in the field of TRIZ solving processes, it was found that there were several drawbacks in the TRIZ solving processes which were: (i) the TRIZ depended on the researchers' subjective viewpoints; (ii) the TRIZ lacked a customized contradictory matrix and innovative principles; (iii) and the innovative principle of TRIZ could not provide comprehensive solutions to apply to all service fields. In attempting to understand the reason for the additional above drawbacks, much of the literature was organized to find six cognitive gaps, which might support TRIZ implementation during the TRIZ solving processes for service system design (SSD). The six cognitive gaps which are: (i) identifying the opportunity by mapping the specific features and characteristics; (ii) the ideal contradiction matrix; (iii) evaluating the results especially by checking the KM-based profession-oriented tools; (iv) checking the KM-based context; (v) human factors and teamwork; (vi) innovative supplemental technologies. Finally, the six cognitive gaps were integrated into a conceptual framework of SSD development, which will provide an improved guide for further researchers. Β© 2011 Elsevier Ltd. All rights reserved.

@article{Jiang201114751, abbrev_source_title = {Expert Sys Appl}, abstract = {The purpose of this paper is to develop a conceptual framework of service system design. When reviewing the past literatures in the field of TRIZ solving processes, it was found that there were several drawbacks in the TRIZ solving processes which were: (i) the TRIZ depended on the researchers' subjective viewpoints; (ii) the TRIZ lacked a customized contradictory matrix and innovative principles; (iii) and the innovative principle of TRIZ could not provide comprehensive solutions to apply to all service fields. In attempting to understand the reason for the additional above drawbacks, much of the literature was organized to find six cognitive gaps, which might support TRIZ implementation during the TRIZ solving processes for service system design (SSD). The six cognitive gaps which are: (i) identifying the opportunity by mapping the specific features and characteristics; (ii) the ideal contradiction matrix; (iii) evaluating the results especially by checking the KM-based profession-oriented tools; (iv) checking the KM-based context; (v) human factors and teamwork; (vi) innovative supplemental technologies. Finally, the six cognitive gaps were integrated into a conceptual framework of SSD development, which will provide an improved guide for further researchers. Β© 2011 Elsevier Ltd. All rights reserved.}, added-at = {2011-12-22T11:51:38.000+0100}, affiliation = {Department of Industrial and Systems Engineering, Chung Yuan Christian University, 200 Chung Pei Rd., Chung Li 32023, Taiwan; Department of Industrial Engineering and Management, Yuan Ze University, Taiwan}, author = {A.-J.b, Jiang J.-C.a Sun P.a Shie}, author_keywords = {Problem identification; Problem solution; Service system design; TRIZ}, biburl = {https://www.bibsonomy.org/bibtex/248fe98c495994a7b9bb47afd158f1e72/georges_p}, coden = {ESAPE}, correspondence_address = {Sun, P.; Department of Industrial and Systems Engineering, Chung Yuan Christian University, 200 Chung Pei Rd., Chung Li 32023, Taiwan; email: Paul0938803@hotmail.com}, document_type = {Article}, doi = {10.1016/j.eswa.2011.05.005}, interhash = {7364e1913f29e2e75613f2882e46af27}, intrahash = {48fe98c495994a7b9bb47afd158f1e72}, issn = {09574174}, journal = {Expert Systems with Applications}, keywords = {Cognitive Conceptual Contradiction Design Human Innovation; Problem Service Systems TRIZ, analysis, engineering; frameworks; gap; identification; matrix; solution; systems;}, language = {English}, note = {cited By (since 1996) 0}, number = 12, pages = {14751-14759}, references = {Altshuller, G., (2005) 40 Principles Extended Edition: TRIZ Keys to Technical Innovation, , Technical Innoration Center, MA; Chang, H.T., Chen, J.L., Eco-innovative examples for 40 TRIZ inventive principles (2003) The TRIZ Journal; Domb, E., (2003) TRIZ for Non-technical Problem Solving, Keynote Address at the 3d European TRIZ Congress, , http://www.triz.ch, Zurich, Switzerland; Dourson, S., The 40 inventive principles of TRIZ applied to finance (2004) The TRIZ Journal; Ishii, K., Modularity: A key concept in product lifecycle engineering (1998) Handbook of Life-cycle Entqrise, , Molina, A. (Ed.), Kluwer; Low, M.K., Lamvik, T., Walsh, K., Myklebust, Product to service eco-innovation: The model of creativity explored, Electronics and the Environment, 2000 (2000) Proceedings of the 2000 IEEE International Symposium on ISEE 2000; Mann, D., (2002) Hands on Systematic Innovation, , CREAX Press, Belgium; Mann, D., Analysis paralysis: When root cause analysis isn't the way (2002) The TRIZ Journal, , http://www.triz-journal.com/archives/2002/05/b/index.htm, May issue; Mann, D., TRIZ for Software Engineers (2004) TRIZ for Software; Mann, D., Cathain, O., 40 inventive (architecture) principles with examples (2001) The TRIZ Journal; Mann, D., Domb, E., Inventive (business) principles with examples (1999) The TRIZ Journal; Marsh, D.G., Waters, F.H., Marsh, T.D., 40 inventive principles with applications in education (2004) The TRIZ Journal; Miles, I., (2001) Services Innovation: A Reconfiguration of Innovation Studies, , http://www.les.man.ac.uk/PREST/; Mishra, U., The revised 40 principles for software inventions (2006) The Trizsite Journal; Mohammad, H.S., Nezafati, N., A new method for create non technological principles of TRIZ (2003) The TRIZ Journal; Murugappan, M., Keeni, G., Blending CMM and six sigma to meet business goals (2003) IEEE Software, 20 (2), pp. 58-65; Nikolaus, F., Martin, S., Entrepreneurial opportunities with toolkits for user innovation and design (2002) The International Journal on Media Management, 4 (4), pp. 225-235; Retseptor, G., Inventive principles in microelectronics (2002) The TRIZ Journal; Retseptor, G., 40 inventive principles in quality management (2003) The TRIZ Journal; Robles, G.C., Negny, S., Le Lann, J.M., 40 inventive principles in marketing. Sales and advertising (2005) The TRIZ Journal; Sherman, Y.T., Lang, J.D., Buchal, R.O., Cognitive factors in distributed design (2002) Computers in Industry, 48, pp. 89-98; Sheu, D., Body of knowledge for classical TRIZ (2007) The TRIZ Journal; Stuart, J., Transactional TRIZ, theory, application, and execution. Part II: The contradiction matrix (2005) TRIZ Journal; Teplitskiy, A., Application of 40 inventive principles in construction (2005) The TRIZ Journal; Winkless, B., Mann, D., Food product development and the 40 inventive principles (2001) The TRIZ Journal; Wong, S.Y., Chin, K.S., Self-evaluation matrix for management of organizational innovation in manufacturing industries (2006) Journal of Quality, 13 (4); Wongrassamee, S., Gardiner, P.D., Simmons, J.E.L., Performance measurement tools: The balanced scorecard and the EFQM excellence model (2003) Measuring Business Excellence, 7 (1), pp. 14-29; Wua, C.W., Chenb, C.L., An integrated structural model toward successful continuous improvement activity (2006) Technovation, 26, pp. 697-707; Yoon, H., Pointers to effects for non-technical problem solving (2009) TRIZ Journal; Zhang, J., Chai, K.H., Tan, K.C., 40 inventive principles with applications in service operations management (2003) The TRIZ Journal}, source = {Scopus}, timestamp = {2011-12-22T11:51:39.000+0100}, title = {Six cognitive gaps by using TRIZ and tools for service system design}, url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-80052031809&partnerID=40&md5=94391c1a61e13b562f865dc8a6d18101}, volume = 38, year = 2011 }