%0 Conference Paper %1 conf/profes/ShresthaCTTR13 %A Shrestha, Anup %A Cater-Steel, Aileen %A Tan, Wui-Gee %A Toleman, Mark %A Rout, Terry %B PROFES %D 2013 %E Heidrich, Jens %E Oivo, Markku %E Jedlitschka, Andreas %E Baldassarre, Maria Teresa %I Springer %K dblp %P 330-333 %T A Tool for IT Service Management Process Assessment for Process Improvement. %U http://dblp.uni-trier.de/db/conf/profes/profes2013.html#ShresthaCTTR13 %V 7983 %@ 978-3-642-39258-0

@inproceedings{conf/profes/ShresthaCTTR13, added-at = {2017-06-15T00:00:00.000+0200}, author = {Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark and Rout, Terry}, biburl = {https://www.bibsonomy.org/bibtex/2204da3fa89b55fbeeb2b7320c5aa13e1/dblp}, booktitle = {PROFES}, crossref = {conf/profes/2013}, editor = {Heidrich, Jens and Oivo, Markku and Jedlitschka, Andreas and Baldassarre, Maria Teresa}, ee = {https://doi.org/10.1007/978-3-642-39259-7_27}, interhash = {76587f22e6007d708fbf320d9e47e46e}, intrahash = {204da3fa89b55fbeeb2b7320c5aa13e1}, isbn = {978-3-642-39258-0}, keywords = {dblp}, pages = {330-333}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2019-05-15T15:55:53.000+0200}, title = {A Tool for IT Service Management Process Assessment for Process Improvement.}, url = {http://dblp.uni-trier.de/db/conf/profes/profes2013.html#ShresthaCTTR13}, volume = 7983, year = 2013 }