Book,
Complaint Management Excellence
{. Homburg, and {. Fürst.Reihe: Management-Know-how IMU, Mannheim, (2003)
Meta data
- BibTeX key
- GVK364835109
- entry type
- book
- address
- Mannheim
- year
- 2003
- number
- Nr. M73
- publisher
- IMU
- series
- Reihe: Management-Know-how
- pagetotal
- 60 Bl.
- ppn_gvk
- 364835109
- isbn
- 3893332839
- subtitle
- Leitfaden für professionelles Beschwerdemanagement
- url
- http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+364835109&sourceid=fbw_bibsonomy
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- please select -%0 Book
%1 GVK364835109
%A Homburg, Christian
%A Fürst, Andreas
%B Reihe: Management-Know-how
%C Mannheim
%D 2003
%I IMU
%K Reklamation
%N Nr. M73
%T Complaint Management Excellence
%U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+364835109&sourceid=fbw_bibsonomy
%@ 3893332839
@book{GVK364835109,
added-at = {2009-08-21T12:15:08.000+0200},
address = {Mannheim},
author = {Homburg, {Christian} and Fürst, {Andreas}},
biburl = {https://www.bibsonomy.org/bibtex/21cb59c6e7db11a7fc123fb962c6fcfc6/fbw_hannover},
interhash = {771c7c71bc8201f37c544eff5fbba9b1},
intrahash = {1cb59c6e7db11a7fc123fb962c6fcfc6},
isbn = {3893332839},
keywords = {Reklamation},
number = {Nr. M73},
pagetotal = {60 Bl.},
ppn_gvk = {364835109},
publisher = {IMU},
series = {Reihe: Management-Know-how},
subtitle = {Leitfaden für professionelles Beschwerdemanagement},
timestamp = {2009-08-21T12:15:34.000+0200},
title = {Complaint Management Excellence},
url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+364835109&sourceid=fbw_bibsonomy},
year = 2003
}